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Delivery & Returns

Delivery & Returns


Let's talk logistics...

Find out about our delivery and returns policy

 

Delivery

 

Our delivery days are Monday – Friday.

We do not deliver on Saturday, Sunday or Bank Holidays.

We deliver to the UK Mainland, Northern Ireland and the Republic of Ireland.

We can also deliver to the Scottish Islands, Channel Islands, Isle of Man and the Isles of Scilly but delivery charges and delivery times may be different to our standard conditions - please ask a member of the sales team on 01268 524624.

Orders will be delivered within 7-10 working days of your order. For more information on your order, please get in touch with our team on 01268 524624.

If for any reason we cannot deliver your order within the stated period we will contact you at our earliest possibility to arrange a new delivery date. If for any reason we cannot deliver your order within the stated period, you may cancel your order and we will provide you with a full refund.

The cost of delivery is Free for orders of £50.00+ (ex. VAT).
Orders below £50.00+ (ex. VAT) are charged a small delivery contribution of £3.50 + VAT.

Assembly

 

Many of our products are delivered unassembled and require assembly before use. We can offer an installation service for the majority of our products, and would be happy to help you find the perfect way to get your new furniture into your workplace. Please ask our friendly team for more information. 

 


Please note: for products that have 'next day delivery' available, this time frame will not apply if you also need an installation service.

 

Returns

 

We hope that you will be happy with your furniture.

If your item is damaged on arrival please let us know within 24 hours of receipt either by calling our team on 01268 524624. or by emailing sales@officeneedsgroup.co.uk. We will need your order number, the date of delivery, and photographs of the packaging and damage to the item. Goods must not be used or assembled and will need to be made ready for return in either their original packaging or suitable packaging.

If you change your mind about your order, you have 14 days to let us know, and a further 14 days to return it. You will be liable for the cost of returning the product to us, but once we receive it, we will give you a full refund. Please note: your refund will include any delivery charges you originally paid us.

To request a product return please use the contact us page by clicking the link below, or you can call the sales office on 01268 524624.






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